Do not try to attach to the ticket!ĭo not post (nor links to) Support Zips on this open forum If your Zip is over 20MB, contact us for alternate instructions, advising the actual size. If the problem persists with Pro V8 then submit a support zip with debug logs (in English) to for investigation. Just install 'over the top'.īefore you upgrade to SyncBackPro V8, please read the last section of this article (Re: "I am using V5/V6/V7 but would like to try V8.") to backup a copy of your profiles to ensure you have a backup in case of mishaps. If you do not own a copy of SyncBackPro V8 and wish to test its functions, you are welcome to try our fully functional SyncBackPro, which we offer a free 30-day evaluation.ĭo not uninstall and reinstall, or you'll lose your profiles & settings. If you wish you can evaluate with Pro V8 version to see if it helps? Technical support and updates for Pro V7 is officially ended on December 1st 2017. Note that the version of SyncBackPro you are using is outdated. My smartphone is a HUAWEI Mate 10 Lite with android version 8.0.0. The strange thing is that my SyncBack Touch is found by SyncBack Pro and the test button confirms that the device has been connected properly (in my German version of SyncBack Pro, it says "Das SyncBack Touch-Gerät RNE-L21 wurde angemeldet.") In the Android app I enabled the SD card but did not change anything else within the settings. SyncBack Touch is running and is open on my Android smartphone.
I am currently running SyncBack Pro V7.6.18.0. I have a SyncBack Pro license and I only have this one SyncBack Touch connection.
Whenever I do, I get the following error message in a popup window and the only thing I can do is clicking OK to close the window again: Everything seemed to worked nicely but I cannot access my Android smartphone via SyncBack Touch when I try to select a folder for synchronization within SyncBack Pro. I set up a profile according to the quick start guide for SyncBack Touch.
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